Username Assistance

If you do not remember your username, fill in the information below and click the Submit button. An email will be sent to your registered email address with your username.

When entering your name, please use the exact spelling that was used on your welcome letter or your last billing statement.

You must enter either an SSN or an Alternative Identifier. An acceptable Alternative Identifier includes any of the following: United States Alien Identification Number, United States F-1 Student Identification Number or a Non-US Passport Number.

If you do not remember your password, you can check the option below. The email will include a link that will allow you to enter a new password. If you do not click the link within 20 minutes you will have to submit a new password reset request from the password assistance screen.